Returns & Exchange Policy
In the event of receiving damaged or incorrect items, you must inform us via email within 24 hours of receiving the items with all the details and evidence. We will review your submission and if we are satisfied that the item you received is different to your order or it has been damaged during shipping, we will replace or refund your order where appropriate.
How to return and exchange:
Your return must be authorised by our Customer Care team prior to sending the item.
Please email us at firstname.lastname@example.org
Our Customer Care team will authorise your return and provide the returns instructions.
Item must be returned to us via a tracked and signed for service. While we offer set and free shipping for orders, the return shipping charges remain the responsibility of customers.