What is Klarna

Klarna is a Swedish payment service provider that helps you shop with KTO2 Bespoke now, and pay for your items later. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Depending on your region of residence, different payment options may be available.

“Pay in 4 installments” service for Klarna customers from the US:

What is ‘Pay in 4 installments’?

‘Pay in 4 installments’ is an alternative to traditional credit but without any interest, that allows you to split purchases at KTO2 Bespoke into 4 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with Klarna every 2 weeks until the full order amount has been paid. In Klarna app, you’ll also have the option to pay off a single installment or even the entire balance earlier if preferred. However, at this time it’s not possible to change the scheduled payment date to a later date.

If your order is eligible for ‘Pay in 4 installments’, you can select the option in the checkout and enter your debit or credit card information. As soon as we ship your order, you will receive an email from Klarna outlining your payment schedule and your card will be charged for the first quarter amount. Your purchase and payments will then be visible and manageable in your Klarna App. So make sure to download the Klarna App to stay in full control and never miss a payment!

Good to know: There is no fee to use ‘Pay in 4 Installments’!

You can find more information about your payment options with Klarna here.

How do I sign up for 4 interest-free installments?

There’s no sign up required! If you are accessing our website from anywhere in the US, you will see this option at the checkout, and there’s no need to enter extra information. Simply choose 4 interest-free installments as your payment method at checkout and enter your credit or debit card information. This is the card that’s going to be used for your scheduled automatic payments.

When is my payment due?

If you are unsure when your payment is due, you can always view your payments and check the due date in the Klarna app or here.

Due date of your ‘Pay in 4 installments’

As KTO2 Bespoke uses ‘Pay in 4 installments’ service from Klarna, your payment will be automatically processed on the due date. When KTO2 Bespoke has shipped your order or accepted the purchase, Klarna will send you an email with your due date and payment information.

Good to know: To never miss a payment make sure to download the Klarna app here to receive notifications and reminders of your upcoming payments.

Can I pay earlier or later?

Sometimes you might need more time to pay or want to make an earlier payment. While the scheduled payment date for purchases paid with ‘Pay in 4 installments’ can’t be changed but you can choose to pay off the entire balance or one of the installments earlier.

You are able to make a payment for your Klarna credit statement any time between the 2nd and 26th of the month to cover at least the minimum due to avoid late fees and extra payments can be made any time.

To find more information, you can also log in to the Klarna app or click here and select the statement you would like to pay later or earlier and see if these options are available for that purchase. If none of these options are available, then it is not possible to change the date or pay earlier for that statement.

Follow the steps below to make an earlier payment or change the due date:

In the Klarna app

Log in to the app
Click ‘My Klarna’ to find the option to view your ‘Purchases’ or all your ‘Payments’
Choose the purchase or statement you want to pay earlier or later
If the payment options ‘Pay early’ or ‘Pay now’ are available for that purchase just follow the prompts to pay earlier
If the payment option ‘Snooze’ is available just follow the prompts to change the due date for a fee to pay later

On Klarna.com

Click here and log in with the email address associated with your account
Click ‘Purchases’ to find the statement you’d like to pay earlier or later
If the payment options ‘Pay early’ or ‘Pay now’ are available for that purchase just follow the prompts to pay earlier
If the payment option ‘Snooze’ is available just follow the prompts to change the due date for a fee to pay later

What happens if I pay later and will I be charged for paying late?

If we are unable to collect a payment on the scheduled day, Klarna will try again. If the payment is unsuccessful after a second attempt, a late fee of up to $7.00 will be added to your outstanding balance if you paid with ‘Pay in 4 installments’.

Missed payments will be added to the total of the next scheduled payment. To keep you in the loop, Klarna will send you an email notification if your payment was unsuccessful. Please keep in mind if payments get unpaid, you might be blocked from using our payment options in the future.

What happens if I don’t pay off my No Interest If Paid In Full promotion before it expires?

If you are part of a ‘No Interest If Paid In Full’ promotion, and you miss a payment, you will be charged the interest that accumulated since the transaction posting date at 19.99% APR. The amount of interest that has been accruing is tracked on the first page of your Klarna monthly statement. If you are late with your payment make sure to pay off the balance in full by the expiration date to avoid interest charges.

Note: If you’re going through hardships and need help to plan your future payments, please do not hesitate to contact Klarna customer service team here. We are sure you can find a solution together.

Which payment methods are accepted by Klarna?

Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Still need help?

You can chat with Klarna representatives here or give Klarna a call from Monday to Friday: 8 am – 6 pm ET at 844-KLARNA1 (844-552-7621)

What happens to my statement, when I’ve returned the goods?

Once KTO2 Bespoke has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I’ve received a statement, but I’ve not yet received my goods.

In the event that your goods have not been received please call KTO2 Bespoke to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as KTO2 Bespoke has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com, where you will find all of your orders and payment schedule information.

How secure is Pay now with online banking and how reputable is it?

When it comes to money security counts above all else. That’s why we designed Pay now with online banking to be one of the safest online payment systems possible. The online transfer is made using the established online banking login process combined with a confirmation code (TAN) that offers a high degree of protection from misuse as it can be used only once and then immediately becomes invalid. Entering your online banking login details, such as your PIN and the TAN, takes place exclusively in the secure payment form of Sofort GmbH and not on the merchant’s website. This ensures that the merchant does not gain access to sensitive information (such as PIN and TAN). The transfer of data occurs only via connections secured with up to AES 256 bits. Sofort GmbH itself does not store any sensitive information (such as PIN and TAN), but carries out the transaction solely as a technical service provider. The sensitive details (such as PIN and TAN) are never visible to third parties, including Klarna.

Are my sensitive online banking login details such as PIN and TAN stored by Sofort GmbH?

No! PIN and TAN are not stored and are never visible to third parties, including Klarna. This is no false promise, because Klarna places our own compliance with data privacy regulations under close scrutiny.

Does the KTO2 Bespoke have access to my account or sensitive information?

Certainly not! At no time does the merchant have access to your sensitive online banking details (such as PIN and TAN), which you enter into the encrypted payment form. Under no circumstances does the merchant have access to your account.

Does Klarna have access to my account or sensitive information?

In order to carry out the transaction, Klarna necessarily requires one-time access to your account. In this respect, Klarna functions as a technical service provider that transmits to your bank the information you put into the secure payment form via an encrypted connection. The Pay now system is a multi-banking software tool, used to operate your online banking.

Are my purchases covered by Klarna’s Buyer’s Protection?

Yes. Klarna’s Buyer Protection covers all online purchases that you make as a consumer when you use Klarna and it is explicitly mentioned on the merchant’s payment methods selection page in its online shop. In the unlikely event that there is a problem with your purchase, Klarna’s Buyer Protection Policy (“Policy”) ensures that you don’t have to pay – or get your money back. The aim of Klarna’s Policy is to let you feel at ease when you shop in one of its partner e-stores. If your goods are not delivered or if there is something wrong with them, Klarna will help you resolve the issue. When you pay with Klarna, you can also trust that Klarna processes your personal data at the highest security level (read more in the section “Data Protection”).